support_agent

Troubleshooting

Fix common app issues, sign-in problems, permission errors, and support requests.

4 articles

Common issues

Why can't I sign in on Android?Fix Android sign-in errors related to Firebase App Check, verification, debug builds, or Play Integrity setup.How do I scan a business card in Genify?Use Genify Smart Scanning to capture business cards, badges, QR codes, and contact details.How do I import contacts from my phone?Import contacts from your device into Genify when supported by your plan and device permissions.

Get help

How do I contact Genify support?Contact the Genify team when you need help with your account, billing, app behavior, or setup.

Need more help?

Contact Genify support

Send your account email, device, screenshot, and the steps that caused the issue.