Steps
Open Settings and choose Contact support, or email support@genify.club.
Describe what you were trying to do.
Include the exact error message if one appeared.
Attach a screenshot if it helps explain the issue.
Mention your device type, app version, and account email.
What to include
The fastest support requests include the account email, device type, app version, feature name, screenshot, and steps to reproduce the problem.
For billing questions, include the account email tied to the subscription. Do not send full card numbers or sensitive payment details.
Common fixes
Try force closing and reopening Genify before sending a report.
Check whether the app is updated to the latest version available to you.
Include screenshots for visual bugs, permission issues, and sign-in errors.
Frequently asked questions
What is the support email?
The Genify support email is support@genify.club.