Steps
1
Open the sign-in screen.
2
Choose Continue with Email.
3
Select the password reset option.
4
Enter the email address connected to your Genify account.
5
Open the reset email and follow the instructions.
When to reset your password
Reset your password if you forgot it, changed devices, or see an email sign-in failure after confirming your email is correct.
If you normally use Google sign-in, you may not have a Genify password. Use Continue with Google instead.
Common fixes
Check spam or promotions folders if the reset email does not arrive.
Make sure you are entering the same email address used to create your account.
If your account uses Google sign-in, reset your Google password through Google instead.
Frequently asked questions
Can support see my password?
No. Genify support cannot see or recover your password. Use the reset flow to create a new one.